The terms and conditions apply to those who have received a quote from us, have paid for service, and/or have received service from us.
1. Definitions
1) "Client" means the person or entity who contracts with the Company for services.
2) "Company" means the business that provides services to the Client.
3) "Estimate/Quote" means the written, or verbal estimate/quote that the Company provides to the Client for the cost of the pressure washing and/or gutter cleaning services.
4) "Job" means any services that the Company performs for the Client.
2. Acceptance of Terms
By accepting an estimate from the Company, the Client agrees to all of the terms and conditions contained herein.
3. Services
The Company will provide pressure washing and/or gutter cleaning services to the Client in accordance with the Estimate. The Company will use reasonable care in performing the Job, but the Company does not guarantee that the Job will be completed to the Client's satisfaction.
4. Prices
1) The prices for the Companies' services are subject to change without notice.
2) We reserve the right to amend any estimates/quotes that have been provided by our service advisors or booking/estimate/quote form. In the case of amendment, the client will be notified before service is rendered.
3) Estimates/quotes or charges relating to the first service may not be indicative of the pricing of future appointments. Depending on the condition of the property, future service may be priced higher or lower. Pricing of future appointments will be discussed with the client following initial service and before subsequent appointments.
5. Payment
The Client will pay the Company for the Job within 24 hours of completion of service, unless other terms are agreed upon before work commences. The Client is responsible for all taxes and other charges associated with the Job.
6. Scheduling
The Company will schedule the Job in accordance with the Client's preferences. The Company reserves the right to reschedule the Job if necessary due to weather or other unforeseen circumstances.
7. Cancellation
1) Cancellations or adjustments to the appointment time can be done up to 24 hours prior to the scheduled date and time of the service without financial penalty.
2) Cancellations or adjustments to the appointment time that take place within 24 hours of the scheduled date and time of the service will require the client to pay 50% of the client approved quote/estimate.
3) In the event that our staff are not able to gain access to the property to perform the service, the client is required to pay 50% of the client approved quote/estimate.
8. Warranty
The Company warrants that the pressure washing and/or gutter cleaning services will be performed in a workmanlike manner. The Company does not warrant that the Job will be completed to the Client's satisfaction.
9. Complaints and Claims
1) In case of a complaint or claim, we must be notified within 24 hours after completion of the service.
2) Complaints are accepted over the phone and in writing (letter or email).
3) We strive to ensure that each of our clients is satisfied with the value that they've received from our company. Upon receiving a complaint or claim, we will review the situation and work with the client to establish a mutually agreed upon resolution.
10. Liability
The Company is not liable for any damages to the Client's property that are caused by the pressure washing and/or gutter cleaning services, except for damages that are caused by the Company's negligence.
11. Entire Agreement
These terms and conditions constitute the entire agreement between the Client and the Company with respect to the Job. These terms and conditions supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written.
12. Governing Law
These terms and conditions will be governed by and construed in accordance with the laws of the State of North Carolina.
13. Severability
If any provision of these terms and conditions is held to be invalid or unenforceable, such provision will be struck from these terms and conditions and the remaining provisions will remain in full force and effect.
14. Waiver
No waiver of any provision of these terms and conditions will be effective unless in writing and signed by both parties.
15. Notices
The company reserves the right to take photos, and video while on the property for any reason during any time a service, or inspection is being completed.
16. Headings
The headings in these terms and conditions are for convenience only and will not affect their interpretation.
17. Counterparts
These terms and conditions may be executed in one or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument.
SMS/MMS Notifications
1) You can opt-in to receive text message (SMS/MMS) notifications that provide you with reminders and updates related to your account, which include reminders and updates related to appointments, invoices, quotes, and surveys.
2) You can cancel the SMS/MMS notifications service at any time. Just text "STOP" to the phone number that send you the text message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS/MMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS/MMS messages to you again.
3) If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at contact@aqualabspro.com.
4) Carriers are not liable for delayed or undelivered messages.
5) As always, message and data rates may apply for any messages sent to you from us and to us from you. The frequency of messages that are sent to you will be dependent on the work that you've requested from us and the work that we've completed for you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6) If you have any questions regarding privacy, please read our Privacy Policy for additional information on text messaging.